Frequently Asked Questions

1. Orders & Payments
How do I place an order?
Find the product you want, open its page, and click “Add to Cart.” Then head to checkout, complete payment, and we send you a confirmation email with a summary of everything you ordered.

Which payment methods do you accept?
Nozogo takes a range of secure, widely used payment methods so that checkout is quick and reliable.
The options currently available are:
American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal
Shop Pay
Visa

Can I cancel or modify my order?
Yes, as long as the order has not yet gone into processing and shipping. If you have paid but the parcel is still with us, email support at support@nozogo.com as quickly as you can and we will sort it out.

2. Shipping & Delivery
When will I receive my order?
After your payment clears, we usually process the order within 1–3 business days (Monday to Friday).
Transit time is 7–13 business days (Monday to Friday), depending on your location.
Estimated Delivery Time = Processing Time + Transit Time = 8–16 business days (Monday to Friday)

Which countries do you ship to?
Nozogo currently delivers to these countries:
United States
Canada
United Kingdom
Australia
New Zealand
At present we cannot ship to P.O. Boxes or to APO, FPO, or DPO addresses. We do not deliver to countries that are not on this list.

How much is shipping?
Standard shipping is free on all orders, with no minimum order value. The total you see at checkout is the total you pay; there are no additional or hidden delivery charges added afterwards.

How can I track my order?
When your order is dispatched, we email you a confirmation containing your tracking details. Please allow 48–72 hours after shipment for tracking updates to show, especially during busy periods.
You can follow your parcel at any time on our Track Your Order page.

My delivery is delayed. What should I do?
Occasionally a parcel is delayed by something such as:
customs inspections
weather conditions
high seasonal demand
carrier-related issues
If the estimated delivery window has passed and nothing has turned up, we recommend allowing a further 3 business days.
If the order still has not arrived after that, email support at support@nozogo.com and we will investigate as quickly as we can.

3. Returns & Refunds
What is your return policy?
Items can be returned within 30 days of the date they were delivered.
To qualify for a return, an item must be:
unused
in its original condition
returned in the original packaging (where possible)
complete with all included parts and accessories

How do I start a return?
Email support at support@nozogo.com.
Please include:
your order number
the reason for the return
clear photos (if the item is damaged, defective, or incorrect)
When we receive your message, our team reviews it and replies with the relevant return instructions.

I received a damaged or defective product. What should I do?
If an item arrives damaged, faulty, or not working properly, contact support within 24 hours of delivery.
To help us review your case quickly, send clear photos of:
the product
the packaging
the shipping label (if available)
Once we have looked at everything, our team decides on the best remedy, which may be a replacement or a full refund. If the fault is confirmed to have arisen in transit or before delivery, Nozogo covers any return or replacement shipping costs.

Which address should I send my return to?
Returns should be sent to:
1417 S Addison Ave, Lombard, IL 60148, United States
Please contact support at support@nozogo.com before posting anything, so that you have instructions and confirmation in hand first.

Who pays for return shipping?
If the item was defective, damaged, or not what you ordered, Nozogo pays for the return shipping.
If you are returning an item for a personal reason — you changed your mind, for instance, or ordered the wrong thing — the return postage is your responsibility.
No restocking fees are charged on eligible returns.

When will I receive my refund?
After the returned item has arrived and been inspected, an approved refund is issued within 7 business days.
Your bank or payment provider may need additional time beyond that before the money shows in your account.

4. Products & Store Information
Do your products come with a warranty?
All of our products are covered against manufacturing defects and against damage that occurs in transit up to the point of delivery.
If you notice a problem, contact support within 24 hours of delivery and we will review your case and agree a suitable solution with you.

Is it safe to shop on your website?
Yes. Nozogo treats the security of your privacy and payment information as a priority.
Our site uses industry-standard SSL encryption and secure payment gateways, so your personal and payment details are protected throughout the checkout process. Every transaction is handled by trusted payment providers, and your data is encrypted in transit.
Sensitive payment card information is never stored on our servers, so you can order with confidence.

5. Need More Help?
We are here to help.
📩 support@nozogo.com
Our support team aims to reply to every message within 24 business hours.
Company Information
Website Name: nozogo.com
Company Name: Nozogo
Address: 1417 S Addison Ave, Lombard, IL 60148, United States
E-mail : support@nozogo.com
Contact Form: Contact Us
Phone: +1 3092904077
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CT (Central Time, United States)
We aim to reply to every enquiry within 24 business hours.