Shipping policy

Last updated: September 22, 2026

At Nozogo we would like you to know what happens to your order after you pay, and roughly when it will arrive. This page sets out how long we need to prepare an order, how long it travels, the delivery windows for each country, and the carriers we work with, so that there is nothing unexpected once you have checked out.

Order Processing Time
By processing time we mean the period from when an order is placed successfully to when it has been packed and handed to the carrier.
Once payment has cleared, Nozogo usually prepares and ships an order within 1–3 business days (Monday to Friday). If you order on a weekend or public holiday, allow a little extra time; processing normally begins on the next business day.
Transit time is 7–13 business days (Monday to Friday). Including processing, the total estimated delivery time is 8–16 business days (Monday to Friday).
Our fulfilment team is at work Monday to Friday during normal business hours and does not operate on public holidays.
Cut-off Time: Orders placed before 5:00 PM CT (Central Time, United States) are generally processed the same business day.

Shipping Cost & Time

Country	Estimated Delivery Time	Shipping Cost
United States, Canada, United Kingdom, Australia, New Zealand	8–16 business days (Monday to Friday)	Free Shipping

Shipping Carriers
To get parcels to you safely and on schedule, Nozogo works with well-established carriers, among them DHL, USPS, UPS, and FedEx.
The carrier assigned to a particular order depends on the destination, the size of the parcel, and which delivery option is the most practical at the time the order is dispatched.
Wherever the parcel is headed, we choose the service we consider most dependable for that route, so that your order arrives in good condition inside the estimated window.

Estimated Delivery Times
The total delivery estimate combines the processing period with the time spent in transit, and it varies by destination.
Estimated Delivery Time = Processing Time + Transit Time
Treat these figures as estimates, not promises. Where the parcel is going, how the local carrier is operating, and seasonal demand can all change the actual timing.

Shipping Locations
Nozogo currently delivers to these countries:
United States
Canada
United Kingdom
Australia
New Zealand
At present we cannot ship to P.O. Boxes or to APO, FPO, or DPO addresses. We are also not able to accept orders for destinations outside the countries listed here at this time.

Order Tracking
When your order is dispatched, you receive a confirmation email containing your tracking details.
The tracking number can take up to 24 hours after shipment to become active, and in busy periods such as holidays and sales it may take somewhat longer.
Carrier tracking systems can need 48–72 hours to reflect the latest status of a parcel.
If tracking is not working for you, contact our support team and we will look into it as quickly as we can.

Delayed Deliveries
If the estimated delivery window has closed and your order is still on its way, email our support team at support@nozogo.com.
We will ask the carrier for an update on the shipment and let you know as soon as we hear back. Thank you for bearing with us, particularly in peak seasons or when a carrier hits an unexpected delay.

Missing Items Procedure
If an item, or part of an item, is missing from your delivery, write to our support team at support@nozogo.com within 7 days of delivery. To let us review the matter promptly, include your order number, clear photos of the parcel exactly as it arrived, and a note of what is missing.
After looking at your request, our team decides on the most suitable remedy and acts on it without delay. Depending on the circumstances, that may be a replacement, a separate shipment of the missing part, or a full refund.

Non-Delivered Orders
If your order has not arrived by the end of the estimated timeframe, contact our support team so that we can raise an enquiry with the carrier.
Include your order number and tracking number in the message so that we can deal with it efficiently.
Should the carrier close its enquiry without finding the parcel, Nozogo provides a suitable outcome according to your preference and product availability, either a replacement shipment or a full refund.

Order Cancellations
An order with Nozogo can be cancelled at any time before it moves into processing and shipping.
If you have already paid and the order has not yet left us, contact support as quickly as you can. After we confirm the cancellation, the full amount is returned to your original payment method.
Bear in mind that once an order has shipped, it can no longer be cancelled. Instead, you can request a return under our Refund & Return Policy.

Customs, Duties & Taxes
Parcels crossing a border may occasionally be subject to import duties, taxes, or other charges levied by the customs authority of the destination country in accordance with local law.
These charges are decided by the relevant authority; Nozogo has no say in them, does not control them, and does not collect them. Any customs duties, taxes, or related fees are the customer's responsibility.
For details that apply to you, we recommend contacting your local customs office before you order.

Sales Tax
No sales tax is collected at checkout.

Contact Us
If you have a question about this Shipping Policy or need a hand with an order, send a note to our customer support team at support@nozogo.com.
We are glad to help and aim to reply to every message promptly.

Company Information
Website Name: nozogo.com
Company Name: Nozogo
Address: 1417 S Addison Ave, Lombard, IL 60148, United States
E-mail : support@nozogo.com
Contact Form: Contact Us
Phone: +1 3092904077
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CT (Central Time, United States)
We aim to reply to every enquiry within 24 business hours.