Refund & Return Policy

Last updated: September 22, 2026

At a Glance
The window for asking to return something is 30 days, starting on the day the order is delivered.
Restocking fees are not something we charge, in any situation.
When we approve a refund, the money is sent within 7 business days.

If you ask Nozogo for a return or an exchange, we take that as confirmation that you have read this policy and accept what it says. We wrote it so that each return is handled consistently and nobody is treated differently from anyone else. It covers every order delivered to the United States, Canada, the United Kingdom, Australia, and New Zealand.

We are grateful that you chose to buy from Nozogo. Our aim is for each order to be straightforward, secure, and free of surprises, so we ask that you look through the sections below. They describe how we deal with returns and refunds, and what you can expect from us after an order goes through.

An order can be cancelled right up to the point where it enters processing or shipping. If your card has already been charged but the parcel is still with us, contact support as quickly as you can. Once we have confirmed the cancellation, the full amount is returned to the payment method used at checkout. 
A parcel that has already left us cannot be cancelled. You can still request a return instead, under the conditions described in this Return & Refund Policy.

Damaged or Defective Items
Each order that leaves Nozogo is packed carefully so that it reaches you in one piece. Now and then, though, a parcel is treated roughly on the way.
If an item turns up broken, or does not do what it is supposed to do, tell our support team within 24 hours of delivery. To let us look at the problem promptly, attach clear photos of:
 - the damaged item
 - the outer packaging
We will review what went wrong and offer the fix that makes the most sense. Depending on the circumstances and on what we have available, that means a replacement or a full refund.
If it is established that the damage occurred in transit, or at any point before the parcel got to you, Nozogo pays all costs tied to the return or the replacement.

Returns (30-Day Money-Back Guarantee)
Everything sold by Nozogo carries a 30-day money-back guarantee, so you can order knowing that sending something back is uncomplicated and reliable.
To arrange a return, write to customer support within 30 days of delivery, naming the item you want to send back and explaining the reason. If you post a return without getting approval first, we may not be able to accept it.
There are several valid grounds on which a refund can be approved, including but not limited to:
 - the item arrived damaged or does not function as it should
 - you were sent a product other than the one you ordered
 - the item is not of the quality you could reasonably expect
 - the product was damaged during shipping
For a refund to be issued, the item needs to come back to us in its original condition and, where possible, in its original packaging. It should be unused, with all the accessories, components, and parts that came with it.
Once the return has arrived and been inspected, we pay the refund within 7 business days. The money always goes to the payment method used for the original order. Allow a further 5–14 business days for your bank or payment provider to post it to your account.
The original shipping charge is not refundable. Return postage is paid by the customer, except where the item is defective, incorrect, or damaged on arrival.
Email us at support@nozogo.com before you post anything
so that we can send you the correct return instructions.

Exchange & Return Process
To begin a return or exchange, write to support at support@nozogo.com
with the following information:
 - your order number
 - the reason you want to return or exchange the item
 - clear photos of the product
When your message arrives, our customer support team looks it over and replies with instructions for the next step.
Please do not post anything until you have heard from us; a return we have not authorised may be refused. Following the instructions we give you closely avoids hold-ups and keeps things moving.
After the returned item is back with us and has been checked, any approved refund or replacement is dealt with within 7 business days. You then get an email from us confirming the outcome. Refunds go back to the payment method used at checkout. 

Return Address
Send returns to the following address:
1417 S Addison Ave, Lombard, IL 60148, United States
Before posting a return, contact support at support@nozogo.com so that you receive the correct instructions and authorisation first.

Exceptions & Non-Refundable Items
A few product types are not normally eligible for return or refund: customised or personalised items, and clearance or discounted products. The exception is where such an item reaches you damaged, defective, or incorrect.
Should you have a problem with one of these products, contact our support team within 24 hours of delivery and include clear photographs. We will look at the case and decide on the right outcome.

Missing Items Procedure
If your delivery is short of an item, or of part of one, email support at support@nozogo.com within 7 days of delivery. To help us resolve it quickly, include your order number, clear photos of the parcel exactly as it arrived, and a description of what was missing.
Once we have reviewed the request, our team picks the most suitable remedy and acts on it without unnecessary delay. Depending on the case, that could be a replacement, a separate shipment of the missing part, or a full refund.

Non-Delivered Orders
If the estimated delivery window has passed and there is still no sign of your order, get in touch with support so that we can raise an enquiry with the carrier.
Include your order number and tracking number in the message so that we can deal with it efficiently.
Should the carrier close its enquiry without locating the parcel, Nozogo provides a suitable outcome according to your preference and product availability: a replacement shipment or a full refund.

Return Shipping Costs
If the return is the result of an error on our side — a wrong item, a defective product, or damage that occurred in transit — Nozogo pays for the return postage and issues a full refund where applicable.
If the return is for a personal reason, including but not limited to:
 - you no longer need the item
 - you ordered the wrong product
 - you picked the wrong size or variation
the customer pays the return shipping cost.
Nozogo never charges a restocking fee on any return.

Contact Us
If any part of our Refund & Return Policy is unclear, send a note to our customer support team at support@nozogo.com.
We are glad to help and aim to reply to every message promptly.

Company Information
Website Name: nozogo.com
Company Name: Nozogo
Address: 1417 S Addison Ave, Lombard, IL 60148, United States
E-mail : support@nozogo.com
Contact Form: Contact Us
Phone: +1 3092904077
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CT (Central Time, United States)
We aim to reply to every enquiry within 24 business hours.