Oval Scandinavian Rug | Cream Low Pile | Waterproof Washable

Yes, as long as the order has not yet gone into processing and shipping. If you have paid but the parcel is still with us, email support at support@nozogo.com as quickly as you can and we will sort it out.

After your payment clears, we usually process the order within 1–3 business days (Monday to Friday).
Transit time is 7–13 business days (Monday to Friday), depending on your location.
Estimated Delivery Time = Processing Time + Transit Time = 8–16 business days (Monday to Friday)

Standard shipping is free on all orders, with no minimum order value. The total you see at checkout is the total you pay; there are no additional or hidden delivery charges added afterwards.

When your order is dispatched, we email you a confirmation containing your tracking details. Please allow 48–72 hours after shipment for tracking updates to show, especially during busy periods.
You can follow your parcel at any time on our Track Your Order page.

Items can be returned within 30 days of the date they were delivered.
To qualify for a return, an item must be:
unused
in its original condition
returned in the original packaging (where possible)
complete with all included parts and accessories

Email support at support@nozogo.com.
Please include:
your order number
the reason for the return
clear photos (if the item is damaged, defective, or incorrect)
When we receive your message, our team reviews it and replies with the relevant return instructions.

If an item arrives damaged, faulty, or not working properly, contact support within 24 hours of delivery.
To help us review your case quickly, send clear photos of:
the product
the packaging
the shipping label (if available)
Once we have looked at everything, our team decides on the best remedy, which may be a replacement or a full refund. If the fault is confirmed to have arisen in transit or before delivery, Nozogo covers any return or replacement shipping costs.

After the returned item has arrived and been inspected, an approved refund is issued within 7 business days.
Your bank or payment provider may need additional time beyond that before the money shows in your account.

Yes. Nozogo treats the security of your privacy and payment information as a priority.
Our site uses industry-standard SSL encryption and secure payment gateways, so your personal and payment details are protected throughout the checkout process. Every transaction is handled by trusted payment providers, and your data is encrypted in transit.
Sensitive payment card information is never stored on our servers, so you can order with confidence.